Oracle Lifetime Support

The announcement of a new release can raise concerns for organizations as to the level of support they will receive for older versions and when that version will be de-suported.


To meet these concerns Oracle have announced a Lifetime Support Policy.


The implementation of the oracle E-Business Suite is often a significant investment in terms of expenditure, time and organizational change. Whilst the announcement of a new release can be potentially good news to Organizations, the downside is that having made that investment, or reviewing the new functionality and no cost benefit accrues, upgrading may make to business sense.


The Oracle support mechanism of announcing de-support dates for versions can lead to upgrades that organizations feel

The policy outlines 3 levels of support for the Oracle E-Business Suite:

• Premier Support
• Extended Support
• Lifetime Support
  
  Whilst offering a Lifetime Support Policy, this looks to be an evolutionary process for customers on 11i7 onwards. Careful review of the ongoing support mechanism for your organization is recommended.
  

Information and Data sheet: Oracle Support Page